hintcatcher login data / password lost

As a case worker, you specify the access credentials for your user account when you register your hintcatcher user account. The protection of your access credentials is essential, since without these you will have no access to your user account and thus cannot access the cases in your hintcatcher system. We therefore recommend, among other things, storing the access credentials in a safe place (e.g., in a safe password manager). Further important recommendations and information can be found in the article Information on the end-to-end encryption of the hint data.

Loss of hintcatcher caseworker user credentials

If you lose your access credentials, you can no longer access your hintcatcher user account and therefore no longer have access to your hintcatcher system. However, you have the option to perform a password reset and set a new password for your user account.

Perform password reset

To perform a password reset for your hintcatcher user account, please follow the steps below:

1. Go to the login screen at https://manage.hintcatcher.com/
2. Enter your hintcatcher user account email address in the Email field
3. Click Forgot password?. A password reset link will be sent to the email address you provided. If necessary, check the SPAM or Junk folder in your e-mail inbox if you do not receive the e-mail with the link to reset your password in your inbox within a few minutes.
4. Click the password reset link you received via email. A form will then open in your browser, which allows you to assign a new password for your hintcatcher user account.
5. Follow the on-screen instructions to set a new password for your hintcatcher account

After you have assigned a new password for your user account, you can log in again normally via the login screen at https://manage.hintcatcher.com/.

Optional: Have another admin caseworker restore access to existing cases in your hintcatcher system

After you have performed a password reset, you will (initially) no longer have access to existing cases in your hintcatcher system. You can ask another admin caseworker in your hintcatcher system to restore case access to your user account to regain access to existing cases.

Please note the information and instructions on the subject of “refreshing case access” in this article.

Summary

In the event of lost hintcatcher account credentials, you can perform a password reset to regain access to your hintcatcher account. However, it should be noted that you will lose access to existing cases and the access to existing cases can only be restored by another administrator caseworker in your hintcatcher system who meets the relevant requirements.