hintcatcher Knowledgebase

Setting up the digital whistleblower system

Setting up your whistleblower system - how to get started with hintcatcher

With our step-by-step guide, your whistleblower system is set up in just a few steps

Provisioning your reporting office for whistleblowers

How to make the reporting office of your digital whistleblower system available to whistleblowers

Extended setup (for advanced use cases)

Offer individual reporting offices for your clients with hintcatcher - this is how you get started

These instructions explain how you can use the multi-client capability in hintcatcher to provide your clients with an individual reporting office.

Configuration of the digital whistleblower system

User management in hintcatcher

How to manage case workers and administrators in your hintcatcher system

Join a hintcatcher system as a case worker

How to accept an invitation to a hintcatcher system and join it as a case worker

Configure available languages for your hintcatcher reporting office

How to configure the available languages for your hintcatcher reporting office

Adjust the reporting office to match your corporate identity

How you can adjust your hintcatcher reporting office appearance to match your corporate identity

Configure custom fields for your hintcatcher reporting office

How to configure custom fields for your hintcatcher reporting office's reporting form

Activate automatic confirmation of receipt for incoming hints

How to activate the automatic confirmation of receipt for incoming hints

Permit / prevent the transmission of file attachments by whistleblowers

How to configure the possibility for whistleblowers to submit file attachments

Permit / prevent hint reporting via voice recording

How to configure the possibility for whistleblowers to send hint reports via integrated voice recording

Activate extended spam protection for the reporting office

How to activate the advanced spam protection for your reporting office to further reduce abusive reports from automated bots

Retention Policy and Deletion Log

Configuration of your retention policy and deletion log

Configure E-Mail Notification Settings

How you can configure the e-mail notification settings

Change company name in hintcatcher

How to update your company name in hintcatcher

Case processing & Workflow

Overview list of cases

How to work with the overview of all cases

Detail view of a case

How to view and edit the details of a case

Case processing with the integrated workflow

How to handle cases with the integrated workflow and perform necessary steps in time

Adding case notes

How to use the Case Notes feature to add more information to cases

Security & Privacy

Information on the end-to-end encryption of the hint data

Further information and notes on end-to-end encryption of the hint data and the effects on your work with hintcatcher

hintcatcher login data / password lost

What you can do if you lose your hintcatcher user account credentials

Do you offer a data processing agreement (DPA) for hintcatcher?

Information on the data processing agreement for the hintcatcher system

Billing

Subscribe to hintcatcher via Self-Service Checkout

How to subscribe to a hintcatcher Plan using the Self-Service Checkout

View billing / invoice history

How to view your hintcatcher subscription billing history

Change billing recipient email address

How to change the recipient email address for hintcatcher billing information and invoices

Update / change payment method

How to update your hintcatcher subscription payment method, for example to update your credit card

Upgrade your hintcatcher plan

How to upgrade your hintcatcher plan to unlock additional features of the higher plans

Terminate your hintcatcher subscription

How to terminate the subscription of your hintcatcher system

Supporting material on the use of hintcatcher