hintcatcher Knowledgebase

Offer individual reporting offices for your clients with hintcatcher - this is how you get started

These instructions explain how you can use the multi-client capability in hintcatcher to provide your clients with an individual reporting office.

Establish another client system

  1. Navigate to manage.hintcatcher.com in your browser
  2. Log in with your existing hintcatcher user account
  3. Switch to the “Settings” page
  4. In the “Account Settings” section, select the option “Create additional system”
  5. Enter the company name of your client and select “Create additional system”
  6. The system is now set up and you will automatically switch to the new system of the client. You will now see the public address of the reporting office of your new client system (e.g.: https://report.hintcatcher.com/123456789 ).
  7. System settings (adjustments to the reporting office etc.) can be made via the “Settings” page, as with individual hintcatcher systems, and users can be managed via the “Usermanagement” page.

Switching between client systems

  1. In case management you can easily switch between client systems by clicking on the User Dropdown User Dropdown and selecting the desired client
  2. The name of the active client is shown in the top left in case management below the hintcatcher logo

Accept invitation to another client system

  1. Navigate to manage.hintcatcher.com in your browser
  2. Log in with your existing hintcatcher user account
  3. Switch to the “Settings” page
  4. In the “Account Settings” section, “Open Invitations” to other hintcatcher systems are displayed
  5. Accept the invitation to join the respective client system
  6. To switch between different client systems, see “Switching between client systems

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