You can adjust the notification settings in hintcatcher to control which email notifications you as caseworker receive.
Note for users of our multi-client capability: Notification settings can be individually adjusted for each hintcatcher system (for each client). If necessary, please adjust the desired setting in the settings of each of your client systems.
- In case management, switch to the “Settings” page
- Activate/deactivate the desired notification in the “Manage email notifications” section:
The setting will be adopted immediately and applied to future notifications.
The group of recipients for e-mail notifications that relate to a case (e.g. notification about a further message from the whistleblower for an existing case) is determined by whether the case in question is assigned to a specific caseworker:
- If the affected case is not assigned to a caseworker, all caseworkers in the system will receive an email notification
- If the affected case is assigned to a specific caseworker, only that caseworker will receive the email notification
An e-mail notification is only sent to a caseworker if the corresponding notification type is activated. By default, all email notifications are active.